We esteem the trust you place in us. That is the reason we demand the best expectations for secure exchanges and client data protection. Please read the following statement to learn about our information gathering and dissemination practices.
1 COLLECTION OF OTHER INFORMATION
1.1 When you utilize our entryway/APP, we gather and store your own data and other data (with the exception of instalment mode related subtleties) which is given by you occasionally. Our essential objective in doing as such is to give you a protected, productive, smooth and altered insight. This permits us to offer types of assistance and highlights that most probable address your issues, and to alter our gateway to make your experience more secure and more straightforward. All the more critically, at the same time we gather individual data from you that we consider important for accomplishing this reason.
1.2 You can peruse the entryway/go through the APP which expect you to give your own data including however not restricted to your name, contact subtleties, vehicle subtleties and so forth When you give us your own data, you are not unknown to us. Where potential, we demonstrate which fields are required and which fields are discretionary. You have the choice not to give data by deciding not to utilize the entrance/APP. We may consequently follow specific data about you in light of your conduct on our entryway/APP. We may utilize this data to do interior exploration on our clients’ socioeconomics, interests and conduct to all the more likely comprehend, safeguard and serve our clients. This data is incorporated and investigated on an amassed premise. Your own data may likewise be broke down to give you redid data, or data with a tweaked approach on our entrance or application. This data might incorporate the URL that you just came from (whether or not this URL is on our gateway), which URL you next go to (whether or not this URL is on our entrance), your PC program data, and your IP address.
1.3 We use information assortment gadgets, for example, “cookies” on the entryway to assist with investigating our website page stream, measure special adequacy, and advance trust and security.
1.4 We gather actually recognizable data (email address, name, telephone number and so forth) from you when you set up a record with us. While you might have the option to peruse a few segments of our entryway without being an enlisted part, admittance to specific exercises/highlights really do require enrolment. We maintain all authority to utilize your contact data to send you offers in view of your past orders and your inclinations
2 USE OF INFORMATION
2.1 We utilize individual data to offer the types of assistance you demand. To the degree we utilize your own data to market to you, we will give you the capacity to quit such employments. We utilize your own data to determine debates; investigate issues; assist with advancing a protected help; gather cash; measure buyer premium in our administrations, illuminate you about on the web and disconnected offers, items, administrations, and updates; tweak your experience; distinguish and safeguard us against mistake, misrepresentation and other crime; uphold our agreements; and as in any case portrayed to you at the hour of assortment.
2.2 In our endeavours to consistently further develop our administration contributions, we gather and dissect segment and profile information about our clients’ action on our gateway/application. We distinguish and utilize your IP address to assist with diagnosing issues with our server, and to control our entrance/application. Your IP address and area, is additionally used to assist with distinguishing you and to assemble wide segment data.
2.3 We may at times request that you complete discretionary internet based studies. These overviews might ask you for contact data and segment data (like pin code, age, or pay level). We utilize this information to tailor your involvement with our gateway, giving you content that we figure you may be keen on and to show content as indicated by your inclinations.
3 SHARING OF INFORMATION
3.1 We might impart individual data to our other corporate substances and members to help recognize and forestall fraud, extortion and other possibly unlawful demonstrations; connect related or different records to forestall maltreatment of our administrations. Those substances and members may not market to you because of such sharing except if you expressly select in.
4 LINKS TO OTHER PORTALS
Our entrance connects to instalment gateways (that might gather actually recognizable data about you). We and our entrance are not liable for the protection rehearses or the substance of those connected entryways. Anything that information is communicated to those different entries like Credit Card/Debit Card data, BHIM data, UPI data and so on that you as a client give to these other instalment gateways are safeguarded under the information counteraction approaches of those entryways itself and don’t go under the domain of our information security strategy. On demand we give admittance to the information anticipation strategies of the connected entryways to our clients.
5 SECURITY PRECAUTIONS
Our entryway/APP has safety efforts set up to safeguard the misfortune, abuse, and adjustment of the data under our influence. When your data is in our ownership we comply with security rules, safeguarding it against unapproved access.
We might utilize outsider promoting organizations to serve advertisements when you visit our entryway/APP. These organizations might utilize data (excluding your name, address, email address, or phone number) about your visits to this and different gateways/APP to give notices about goods and services important to you.
REFUNDS AND CANCELLATIONS
The service being provided by EVAMP TECHNOLOGIES PRIVATE LIMITED/MobiLane is for charging of EVs at the charging stations. The cost of charging a vehicle is to be paid in advance. In case the cost has been prepaid before availing the charging facility, any balance amount due after the charging has happened will be refunded to original mode of payment within 7 working days. Any excess charging over and above the prepaid amount will have to be paid by the consumer after the charging. Customer can cancel the booking any time after the booking has been done till prespecified minutes of starting time slot. In case of no show till prespecified minutes after the starting time the booking would be cancelled by default. Customer would be charged the booking and or convenience fee which was shown at the time of booking in case of no show or cancellation of booking.
TERMS & CONDITIONS OF SERVICES
The Portal, the web application, the MobiLane mobile App (as also defined below as “Application”), Charging stations, and other services hosted or made available by EVAMP TECHNOLOGIES PRIVATE LIMITED including FAQ pages, Contact Us, Payment Gateway Service Provider are collectively referred to in these T&C as the “Service”. In exchange for being enabled to use the Service, you agree to abide by these T&C. The Application/portal is operated by EVAMP TECHNOLOGIES PRIVATE LIMITED offers the Service to you for getting your Electric Vehicle charged at various CPO’s owned and/or operated charging station subject to your agreement with this Terms & Conditions of the Service. Please read these Terms & Conditions of Service carefully before registering as Customer for accessing or using our Service. By registering as Customer, you agree to be bound by these Terms & Conditions of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access or use our Service. If these Terms & Conditions of Service are considered an offer, acceptance is expressly limited to these Terms & Conditions of Service. Any new features or tools which are added to the current Application or Service shall also be subject to the Terms & Conditions of Service. You can view the most current version of the Terms & Conditions of Service at any time on the portal/application. We reserve the right to update, change or replace any part of these Terms & Conditions of Service by posting updates and/or changes to our portal/application. It is your responsibility to check our portal or Application periodically for changes. Your continued use of or access to our service following the posting of any changes constitutes acceptance of those changes. Chargers are electronics product and works under certain operating parameters. Any damage to electric vehicle due to vehicle internal issue is not liability of charger or charger application.
Service Registration as Customer
You agree that before using our Service you will register to Application/Portal as Customer. For registration you will download MobiLane App from Google Play/Apple Store using compatible smart phone or visit www.evamp.co and register yourself as Customer by providing personal information like your name for identification, mobile number for communication, Vehicle number etc. (Collectively referred to as “Personal Data”). Your personal details and all other information shall be stored on authorised service Azure Cloud Service and you are hereby specifically authorising us for this purpose. It is the Customer’s responsibility to ensure that the user information is always correctly registered in the Application. EVAMP TECHNOLOGIES PRIVATE LIMITED is not responsible for incorrect input data during registration, regardless of the registration method. Customer may also choose to be a guest user. Application also provide a feature for corporates to opt for corporate registration wherein they shall have to provide details of drivers, vehicle nos. etc. for registration. EVAMP TECHNOLOGIES PRIVATE LIMITED reserves the right to freely assess Customer request for registration to Service and accept or reject the registration.Subsequent to successful registration you will get an OTP which after confirmation will complete the registration for accessing the Service through Mobile App/portal for which you shall have to create your own password/user name, except for guest user case. Connection to the Service can be availed through charging units installed only at charging stations listed with EVAMP TECHNOLOGIES PRIVATE LIMITED. List of nearby chargers including its availability is listed on portal as well as App. You can connect your EV to the charging unit with the help of App. Charging Session starts from the time you connect your EV to charging unit listed with MobiLane and ends when you or application/portal disconnects your EV from charging unit. It is the Customer’s responsibility to ensure that charging begins and completed correctly. To ensure that the charging has begun, the Customer shall refer to the information visible on the charger or APP. It is the Customer’s responsibility to ensure that the vehicle has the right conditions to charge at the charging station. It is the Customer’s responsibility to update the account with any new/updated information as possible after receiving the information. If corporate registration is opted, a consolidated invoice shall be generated at the end of the period mutually agreed between CPO’s and the corporate entity. By accepting this T&C, you accept that EVAMP TECHNOLOGIES PRIVATE LIMITED will debit the Applicable charging fee, including applicable taxes. The final charging fee, which is based on the time of charging or the fixed amount charged or on per unit electricity consumed or mix of the above at the predetermined price notified to the Customer before charging, will be calculated once the charging is completed and debited immediately. Charging shall be completed either by the system according to the Customer’s instructions given at the beginning of charging session, or by the Customer at any time. The Customer is, for their part, responsible for keeping the password secure. It is recommended not to write down the password lest third parties can access to your account. It is also advised that the password should be used in a way that does not allow others to gain access to the information. The Customer shall immediately notify EVAMP TECHNOLOGIES PRIVATE LIMITED by sending an e-mail to firstname.lastname@example.org if Customer believes that unauthorised persons have gained access to or knowledge of the password.
Unauthorised use of the services
The Customer is responsible for any unauthorized use of the Service under their control. The Customer is advised to notify EVAMP TECHNOLOGIES PRIVATE LIMITED immediately if they believe that their account has been used by an unauthorized person or in an unauthorised manner.
Complaints and Investigation of application purchase transaction
A Customer wishing to submit a complaint regarding Transaction shall notify EVAMP TECHNOLOGIES PRIVATE LIMITED within 15 days of the date on which the purchase transaction in question became available on their online account. The complaint shall clearly indicate the type of error in the Transaction. When a Customer submits a complaint, EVAMP TECHNOLOGIES PRIVATE LIMITED shall carry out an investigation. Complaints regarding incorrect charging costs are processed and determined by EVAMP TECHNOLOGIES PRIVATE LIMITED . If and when a complaint is accepted, EVAMP TECHNOLOGIES PRIVATE LIMITED shall compensate the Customer for the amount, which will not be more than the excess amount deducted in lieu of the charging fee. If the complaint is rejected, EVAMP TECHNOLOGIES PRIVATE LIMITED shall inform the Customer of the result of the investigation of the complaint and inform the position of EVAMP TECHNOLOGIES PRIVATE LIMITED . The investigation shall be completed within 90 days from the receipt of written complaint.
Changes to Services or terms and conditions
EVAMP TECHNOLOGIES PRIVATE LIMITED reserves the right to modify T&C or Services time to time to adapt its operation to new technologies or new IT platform, or due to administrative reasons or due to information security or regulatory requirement etc. All such updated T&C shall be applicable for availing the Service. At all times updated T&C shall be available for view to Customers on www.evamp.co or the APP. It will be notified to Customers in the form of Updates on their App. Customers are advised to periodically update MobiLane App for use.
Termination of membership/registration
The Customer may terminate their membership by giving one month’s notice. The notice of termination shall be sent by e-mail to email@example.com . However, customer will be liable to pay all dues against transaction made till the date of cancellation of registration. EVAMP TECHNOLOGIES PRIVATE LIMITED has the right to give notice to terminate this agreement in the following cases:
The Customer uses the Service contrary to this agreement or to the obligations they have towards company.
The Customer does not meet their payment obligations in case of invoice-based payment or corporate registration due fee (if applicable) EVAMP TECHNOLOGIES PRIVATE LIMITED has cause to suspect that the Service is being misused In all above cases, EVAMP TECHNOLOGIES PRIVATE LIMITED shall give opportunity to Customer to remedy the situation. If within 15 days from the issuance of such remedial notice, Customer does not remedy the situation, EVAMP TECHNOLOGIES PRIVATE LIMITED shall have the right to invoke this clause for termination of the registration. It is the Customer’s responsibility to terminate the registration if the Service is not intended to be used, if the vehicle is sold or temporarily out of use, etc. EVAMP TECHNOLOGIES PRIVATE LIMITED can terminate this Agreement by providing 30 days’ notice to you without assigning any reason.
Disclaimer of Warranties & Limitation of Liability
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, and secure or error- free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall EVAMP TECHNOLOGIES PRIVATE LIMITED / MobiLane , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Chargers are electronics product and works under certain operating parameters. Any damage to electric vehicle due to vehicle internal issue is not liability of charger or charger application.
You agree to indemnify, defend and hold harmless EVAMP TECHNOLOGIES PRIVATE LIMITED and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. Chargers are electronics product and works under certain operating parameters. Any damage to electric vehicle due to vehicle internal issue is not liability of charger or charger application.
Jurisdiction and Governing Law
All disputes arising from this Agreement shall be governed by Indian laws and Courts at Ahmedabad shall have jurisdiction over matters arising out of this Agreement.